Refund policy

We know you're going to love our products, but we understand you can't be sure now. That is why we offer a 60 night trial on our Skin Recovering Silk Pillowcase. If for any reason you're not loving your Dore & Rose silk pillowcase, even after 60 days, send it back for a full refund. (Please keep in mind, this does not apply to the Skin Recovering Sleep Bundle). 

For all other products, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (This of course does not apply to the pillowcases).

To start a return, you can contact us at hey@doreandrose.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For orders from the Netherlands we provide free returns.

You can always contact us for any return question at hey@doreandrose.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

* We do not accept returns on items purchased during a sale. Items purchased during a sale can only be returned in exchange for another product or voucher.