See below the most frequently asked questions. Is your question not here? Our customer service is 24/7 available to answer all your questions.

hey@doreandrose.com

PRODUCT

Our pillowcases and sleep masks are made of silver embodied mulberry silk. Our silk is treated with silver ions and therefore eliminates 99.7% of bacteria. Our scrunchies and heatless curlers are made of 100% 22 momme mulberry silk.

Momme is a Japanese unit of measure and says something about the quality of the silk. The higher the momme, the higher the quality. 22 Momme is the highest quality there is. All our Dore & Rose essentials are made of 22 Momme 100% Mulberry silk.

STANDARD 100 by OEKO-TEX® is a certification meaning that all products are tested and approved to support ecological safety and non-toxic substances are used.

We use the most advanced nanosilver technology where we penetrate silver ions into the fibre. A silver ion is a single particle of the silver element. It is a natural mineral which has antimicrobial functions, meaning it kills 99.7% of bacteria, mold and stops them from growing.

Pillowcase:
Reduces acne & blemishes
Rebalances skins natural oils
Boosts other skincare products
Prevents fine lines & wrinkles

Sleep Mask:
Prevents fine lines and eye wrinkles
Eye-cooling depuffing effect
Diminishes clogged pores
Enhances sleep quality

Scrunchies:
Prevents hair breakage
Detangling effects
Less visible tie traces
Maintains a strong hold

Our products are made carefully and ecologically in China. Where silk originally comes from. In an ethically certified factory (Oeko-Tex®)

Our products are absolutely not tested on animals. All products are Oeko-Tex certified which means they are ethically made

Yes it is a well known treatment to kill bacteria. We have passed all SGS testing and inspectations.

Absolutely not, there are no negative effects for the environment or yourself.

Our research has shown that the first 18 months of our silver embodied products are most effective, eliminating 99.7% of bacteria. After that, a small reduction will take place.

You cannot wash off the silver ions as they are infused in the silk. After 1.5-2 years, the silver ions will be less active, but before that they will stay 100% active.

All our pillowcases are 60 cm tall and 70 cm wide. Making them fit on all european pillowcases.

To maintain the best results and effectiveness, we recommend a lifetime of 1.5 / 2 years when washed appropriatly

If you want to achieve healthier skin, then the first step to take is switching from cotton to silk. Sleeping on our Skin Recovering Silk Pillowase, contributes to clean, glowing and healthy skin.

Your order will be packed and shipped with love from Amsterdam

Shipping

Order before 23:45 during business days and you will receive your order the next day. (The Netherlands/Belgium)

For DHL/DPD shipping to the rest of Europe will be shipped the same day. Please allow a delivery time of 2-4 business days.

You have received a track & trace code so you can keep an eye on your package.
Worried something went wrong? Please send us a mail to hey@doreandrose.com so we can help you out.

Please write us on hey@doreandrose.com. Our friendly customer support will handle this for you and will make sure you will get your order.

Returns

It's super easy. To start a return, you can contact us at hey@doreandrose.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please email us at hey@doreandrose.com first to submit your ‘changing address’ request.
Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.

Care for your silk

We recommend to always use our washing bag and HP neutral wash detergent. Use the program delicate or hand wash on 30 degrees and don't spin dry (centrifuge).
Air/hang dry and and use a steamer once dry. Try not to use an iron.

We would say wash it every 10-14 days for optimal hygiene.

We recommend to wash your silk essentials at 30 degrees, and no worries, this is enough to clean and kill bacteria. Due to the silver ions which are antibacterial, your essentials will stay clean. Don't forget to use our washing bags and HP neutral wash detergent. Washing at a higher temperature can damage the silk and silver ion particals.