Privacy policy

YOUR PERSONAL INFORMATION AND HOW WE USE IT
We collect, use and store your personal data to ensure that we can provide you with various services and offer you a personalised experience online and in our shops. This may be done on our Site or through other means. We will keep your personal data confidential at all times and only collect, use and store it in accordance with this Privacy Policy.

COLLECTION OF YOUR PERSONAL DATA
We collect various levels of your personal data both on our Site and in our physical shops:

- You will browse our Site as a guest if you are not a registered user. We will not collect or use any personal data from you, but you may not be able to use all of the services and features that we offer to registered users.

- You will need to provide certain of your personal information when you register with us on our site (such as your name and contact details), in order to receive various features and services that we offer to our registered users, such as email updates, responses to your enquiries and priority for our limited edition items.

- You can only place an order with us as a registered user on our Site. In either case, we will only collect information necessary to fulfil the relevant order (such as your name, contact details and payment/credit card details).

- You may wish to review or update your personal information held by us. You can do this by contacting our customer service or by adjusting your customer profile in your registered account.

USE OF YOUR PERSONAL DATA
We use the personal data you provide for the following purposes:

- To provide our services to you. This includes answering any questions you may have, providing recommendations on products on our site, maintaining your shopping cart on our site, reviewing your requests for any of our services and fulfilling any orders you may place with us (including security checks on your payments and verification).

Dore & Rose will send you special offers and promotions by post, email, SMS, Whatsapp and RCS when you are an existing customer or where (in the case of a new customer), you have consented to receive such promotions or have otherwise not opted-out. If you do not want to receive offers and promotion by email, you can unsubscribe in the link included as part of all marketing communications. We will endeavor to remove you as quickly as possible but it may take time to fully remove you from our email mailing list so you may receive one or two more emails. If you do not want to receive offers and promotions by post, SMS, Whatsapp or RCS, let us know at hey@doreandrose.com. Our postal marketing materials are printed in advance so it can take time for the process to be complete for this medium, so it is possible that you may receive one further communication in such instances.

-

  • Email marketing (if applicable): Where we have a legal basis, we may send emails about our store, new products, and other updates (see our “Marketing Preferences” section for more information).
  • Text marketing (if applicable): We may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. The website uses webhooks and cookies (with your consent) to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS (see our “Marketing Preferences” section for more information).

Marketing Preferences

We would like to send you information about products and services of ours that we think you might like. We may send you direct marketing communications, product information and promotional offers:

  • If you have consented to receiving such communications from us
  • If we have an existing business relationship with you and can rely on your implied consent
  • If you are from a country where the laws permit us to send you such communications based on our legitimate interests, if you have bought a product or service from us, and have not opted out of receiving communications from us (for example the EEA or UK)
  • If you are from a country where the laws permit us to send you such communications

The marketing communications we send will be in relation to our own products or services, your personal data will not be used for third-party direct marketing unless separate explicit consent has been collected for that or you are from a country where the laws permit such processing.

You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us at any time:

  • You can unsubscribe by using the unsubscribe directions or link included in marketing communication from us; or
  • You may withdraw your consent by contacting us by e-mail at hey@doreandrose.com

Customers located in certain regions, such as the EEA and UK, also have the right to object to their personal data being processed for direct marketing purposes at any time. If you would like to object you can contact us by e-mail at hey@doreandrose.com

We will process all requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

WhatsApp Marketing Communications

If you opt in to receive marketing communications from us via WhatsApp, we will collect and process your mobile phone number and your WhatsApp profile information (such as your display name and profile photo, where visible to us) for the purpose of sending you promotional messages, product updates, abandoned cart reminders, order-related marketing, and similar commercial communications. The general terms governing our mobile messaging program (including opt-in mechanics, message frequency, message and data rates, age restrictions, prohibited content, and dispute resolution) are set out in our Terms of Service and apply equally to WhatsApp marketing messages.

Sharing with WhatsApp / Meta. To deliver these messages, we share your phone number and message content with Meta Platforms, Inc. (“Meta”), the providers of the WhatsApp service. Meta acts as an independent controller of this data for its own purposes, including providing, securing, and improving the WhatsApp service. Meta’s processing of your information is governed by the WhatsApp Privacy Policy and, where applicable, the WhatsApp Business Terms of Service. Because we use the WhatsApp Business App, messages are sent from a standard WhatsApp account and are subject to WhatsApp’s consumer-facing terms and message-handling practices.

International transfers. Meta is headquartered in the United States and processes data globally. Where you are located in the European Economic Area, the United Kingdom, or other jurisdictions with cross-border transfer restrictions, your information will be transferred outside your jurisdiction. Meta relies on the EU–US Data Privacy Framework, Standard Contractual Clauses, and other lawful transfer mechanisms for these transfers. You can review Meta’s transfer mechanisms in the WhatsApp Privacy Policy.

Legal basis (EU/UK/EEA residents). We rely on your consent and/or the soft opt-in (GDPR Article 6(1)(a); UK GDPR Article 6(1)(a); ePrivacy Directive Article 13 / PECR Regulation 22) as the legal basis for sending marketing messages via WhatsApp and for sharing your number with Meta for this purpose. You can withdraw your consent at any time (see “Your choices” below); withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Your choices. In addition to the opt-out methods set out in our SMS Terms, you can stop receiving WhatsApp marketing messages at any time by:

  • Replying STOP to any WhatsApp message we send you;
  • Blocking our WhatsApp business account from within the WhatsApp app; or
  • Emailing us at hey@doreandrose.com with the subject line “WhatsApp Opt-Out”.

Once you opt out, we will stop sending you marketing messages via WhatsApp within the timeframe required by applicable law. We may still send you transactional or service messages (e.g. order confirmations, shipping updates, fraud alerts) where you have a separate relationship with us that justifies them.

Retention. We retain your phone number and WhatsApp opt-in records (including the date, time, source, and wording of the consent you gave) for as long as you remain opted in, and as long as needed to demonstrate compliance with applicable marketing laws.

Your rights. Depending on your jurisdiction, you may have rights to access, rectify, erase, restrict, or port your personal data, and to object to processing. EU/UK residents have rights under the GDPR and UK GDPR; California residents have rights under the CCPA/CPRA; residents of other US states with comprehensive privacy laws (e.g. Colorado, Connecticut, Virginia, Texas, Oregon) have analogous rights. To exercise these rights, contact us at hey@doreandrose.com. You may also lodge a complaint with your local data protection authority.



-

Zapped World LLC
2810 N Church St
Wilmington, Delaware,
19802-4447